Urgent logs database maintenance

Console (gra9)

• Description: Database Upgrade
• When: Expected Upgrade Start Date and Time: 14 November 2024 at 8:00am CET to 11:00am CET
• Business Impact: This duration defines the Maintenance Window only. No traffic interruption planned.
• Expected action(s) from customer: None.

A performance problem is currently affecting the business log ingestion platform (traffic logs and security events).

Corrective maintenance is scheduled for November 14, 2024 from 8am CET.
No interruption of the filtering service is expected.

No loss of logs is expected during the update. However, the history of business logs will be unavailable for 1 to 3 hours, while they are reimported asynchronously.

Database upgrade is finished. New logs are correctly processed. Reimport of history data will now be processed. (08:33 — Nov 14)

Import of history data is still ongoing without error. (11:10 — Nov 14)

Import is finished, all history data are available again. (12:51 — Nov 14)