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► ▲ Cloud Protector Legacy (eu-west-2)
Console Operational
Runtime Operational
► ▲ Cloud Protector
Console Operational
API Operational
Runtime - Deprecated Operational
Runtime - Global Operational
Runtime - Gravelines DC Operational
Runtime - Strasbourg DC Operational

Incident history

January 2025 (1)

January 14, 2025 at 8:30 AM

Maintenance on Jan 14  ℹ

Description: Software Upgrade When: Expected Upgrade Start Date and Time: 14 January 2025 at 8:30am CET to 9:00am CET Business Impact: No impact on traffic side. This duration defines the Maintenance …

December 2024 (7)

December 31, 2024 at 11:21 PM

Disruption Detected

Resolved after 5m
December 31, 2024 at 10:44 PM

Disruption Detected

Resolved after 5m
December 31, 2024 at 6:00 PM

SYN flood attack

Resolved after 15h 29m
December 31, 2024 at 12:00 AM

Decommissioning of the CP NG intermediate platform (178.33.22.59) by the end of 2024.  ℹ

As announced several times since the beginning of September, the “intermediate” CP NG platform will be decommissioned by the end of 2024. Please read this carefully. Affected customers: You are using … December 10, 2024 at 4:41 AM

Disruption Detected

Resolved after 1m
December 8, 2024 at 1:37 PM

Customer under attack

Resolved after 1h 32m
December 6, 2024 at 2:35 PM

Disruption Detected

Resolved after 1m

November 2024 (13)

November 29, 2024 at 6:06 PM

Disruption Detected

Resolved in under a minute
November 26, 2024 at 12:23 AM

Legacy load balancer saturation

Resolved after 9m
November 26, 2024 at 12:07 AM

Legacy load balancer saturation

Resolved after 5m
November 25, 2024 at 11:41 PM

Legacy load balancer saturation

Resolved after 3m
November 25, 2024 at 10:51 PM

Legacy load balancer saturation

Resolved after 3m
November 14, 2024 at 8:00 AM

Urgent logs database maintenance  ℹ

Description: Database Upgrade When: Expected Upgrade Start Date and Time: 14 November 2024 at 8:00am CET to 11:00am CET Business Impact: This duration defines the Maintenance Window only. No traffic … November 14, 2024 at 8:00 AM

Login page wrongly reported as phishing

Resolved after 4h 24m
November 6, 2024 at 6:03 PM

Disruption Detected

Resolved after 43m
November 6, 2024 at 12:07 PM

Disruption Detected

Resolved after 13m
November 4, 2024 at 1:51 PM

Configuration deployment issues

Resolved after 19h 48m
November 4, 2024 at 12:00 AM

Let’s Encrypt certificate expiration starting on 4 November  ℹ

We kindly remind you that you need to update your DNS records to get the resiliency benefits from the last releases. Follow the direction that were provided in the previous communications. You can … November 1, 2024 at 9:56 PM

Disruption Detected

Resolved after 9m
November 1, 2024 at 9:45 PM

Disruption Detected

Resolved after 6m

October 2024 (2)

October 21, 2024 at 9:21 AM

Disruption Detected

Resolved after 2m
October 17, 2024 at 3:53 PM

Logs service interruption

Resolved after 19m

September 2024 (1)

September 4, 2024 at 10:49 AM

Disruption Detected

Resolved after 9m

August 2024 (4)

August 25, 2024 at 3:10 PM

Disruption Detected

Resolved after 12m
August 24, 2024 at 11:51 PM

Disruption Detected

Resolved after 3m
August 23, 2024 at 10:07 PM

Disruption Detected

Resolved after 2m
August 3, 2024 at 11:50 PM

Disruption Detected

Resolved after 13m

July 2024 (1)

July 4, 2024 at 10:15 PM

Disruption Detected

Resolved in under a minute

May 2024 (2)

May 30, 2024 at 2:19 PM

Disruption Detected

Resolved after 2m
May 14, 2024 at 4:26 PM

Disruption Detected

Resolved after 3h 9m

March 2024 (3)

March 29, 2024 at 5:15 PM

Disruption Detected

Resolved after 14h 9m
March 25, 2024 at 2:06 PM

Disruption Detected

Resolved after 1m
March 11, 2024 at 7:00 AM

Maintenance on Mar 11  ℹ

Description: Software Upgrade When: Expected Upgrade Start Date and Time: 11 March 2024 at 8:00am CET to 10:00am CET Business Impact: This duration defines the Maintenance Window only and does not …

February 2024 (2)

February 7, 2024 at 11:02 PM

Disruption Detected

Resolved in under a minute
February 6, 2024 at 4:29 PM

Disruption Detected

Resolved after 1h 5m

January 2024 (2)

January 29, 2024 at 12:51 AM

Disruption Detected

Resolved after 2m
January 12, 2024 at 1:20 PM

Disruption Detected

Resolved in under a minute

December 2023 (1)

December 18, 2023 at 6:00 AM

Maintenance on Dec 18  ℹ

Description: Hardware Upgrade When: Expected Upgrade Start Date and Time: 18 December 2023 at 7:00am CET to 8:00am CET Business Impact: This duration defines the Maintenance Window only and does not …

November 2023 (3)

November 23, 2023 at 12:46 PM

Disruption Detected

Resolved after 1m
November 7, 2023 at 10:08 AM

Disruption Detected

Resolved after 3m
November 2, 2023 at 5:30 AM

Maintenance on Nov 2  ℹ

Maintenance is scheduled for Thursday, November 2 at 5:30 a.m., and should last no longer than 1 hour. No interruptions are planned, maintenance should be totally transparent. Maintenance was longer …

October 2023 (2)

October 23, 2023 at 5:40 PM

Major outage on runtime

Resolved after 29m of downtime
October 17, 2023 at 12:37 PM

Disruption Detected

Resolved after 3m

September 2023 (1)

September 27, 2023 at 9:50 AM

Major outage on runtime

Resolved after 1h 18m of downtime

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