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► ▲ Cloud Protector
Console Operational
API Operational
Runtime - Global Operational
Runtime - Gravelines DC Operational
Runtime - Strasbourg DC Operational

Incident history

September 2025 (3)

September 18, 2025 at 8:00 AM

Maintenance on Sep 18  ℹ

Description: Software Upgrade When: Expected Upgrade Start Date and Time: 18 September 2025 at 8:00am CET to 10:00am CET Business Impact: Users that use GeoIp or IpRep in blocking mode may experience … September 17, 2025 at 8:00 AM

Maintenance on Sep 17 - Postponed  ℹ

Description: Software Upgrade When: Expected Upgrade Start Date and Time: 17 September 2025 at 8:00am CET to 10:00am CET Business Impact: Users that use GeoIp or IpRep in blocking mode may experience … September 9, 2025 at 8:00 AM

Maintenance on Sep 09  ℹ

Description: Software Upgrade When: Expected Upgrade Start Date and Time: 09 September 2025 at 8:00am CET to 10:00am CET Business Impact: No impact on traffic side. Access to the management console …

August 2025 (1)

August 3, 2025 at 1:20 PM

DDoS attack

Resolved after 19h 0m

July 2025 (4)

July 22, 2025 at 10:30 AM

Release causing latency  ℹ

Dear Customer, Dear Partner, Following a production release on our filtering clusters this morning, we observed a temporary increase in latency between 10:30 AM and 11:30 AM. The situation was fully … July 3, 2025 at 8:20 AM

DDoS attack

Resolved after 24h 0m
July 2, 2025 at 2:23 PM

Network pertubations

Resolved after 19h 7m
July 2, 2025 at 8:20 AM

DDoS attack

Resolved after 3h 10m

May 2025 (2)

May 22, 2025 at 8:20 AM

DDoS attack

Resolved after 24h 0m
May 12, 2025 at 3:38 PM

Disruption Detected

Resolved after 3m

March 2025 (1)

March 12, 2025 at 7:15 AM

DDoS attack

Resolved after 24h 0m

February 2025 (4)

February 27, 2025 at 8:00 AM

Logs database maintenance  ℹ

Description: Database Upgrade When: Expected Upgrade Start Date and Time: 27 February 2025 at 8:00am CET to 14:00am CET Business Impact: This duration defines the Maintenance Window only. No traffic … February 6, 2025 at 9:00 AM

Maintenance on Feb 06  ℹ

Description: Software Upgrade When: Expected Upgrade Start Date and Time: 06 February 2025 at 9:00am CET to 10:00am CET Business Impact: No impact on traffic side. Access to the management console may … February 6, 2025 at 6:52 AM

Logs dataloss

Resolved after 38m
February 4, 2025 at 7:15 AM

SYN flood attack

Resolved after 24h 0m

January 2025 (2)

January 30, 2025 at 5:00 AM

Maintenance on Jan 30  ℹ

Description: Software Upgrade When: Expected Upgrade Start Date and Time: 30 January 2025 at 5:00am CET to 6:00am CET Business Impact: Risk of missing traffic logs during a 10 minutes time frame. … January 14, 2025 at 8:30 AM

Maintenance on Jan 14  ℹ

Description: Software Upgrade When: Expected Upgrade Start Date and Time: 14 January 2025 at 8:30am CET to 9:00am CET Business Impact: No impact on traffic side. This duration defines the Maintenance …

December 2024 (3)

December 31, 2024 at 7:23 AM

SYN flood attack

Resolved after 23h 57m
December 31, 2024 at 12:00 AM

Decommissioning of the CP NG intermediate platform (178.33.22.59) by the end of 2024.  ℹ

As announced several times since the beginning of September, the “intermediate” CP NG platform will be decommissioned by the end of 2024. Please read this carefully. Affected customers: You are using … December 10, 2024 at 4:41 AM

Disruption Detected

Resolved after 1m

November 2024 (8)

November 29, 2024 at 6:06 PM

Disruption Detected

Resolved in under a minute
November 14, 2024 at 8:00 AM

Urgent logs database maintenance  ℹ

Description: Database Upgrade When: Expected Upgrade Start Date and Time: 14 November 2024 at 8:00am CET to 11:00am CET Business Impact: This duration defines the Maintenance Window only. No traffic … November 6, 2024 at 6:03 PM

Disruption Detected

Resolved after 43m
November 6, 2024 at 12:07 PM

Disruption Detected

Resolved after 13m
November 4, 2024 at 1:51 PM

Configuration deployment issues

Resolved after 19h 48m
November 4, 2024 at 12:00 AM

Let’s Encrypt certificate expiration starting on 4 November  ℹ

We kindly remind you that you need to update your DNS records to get the resiliency benefits from the last releases. Follow the direction that were provided in the previous communications. You can … November 1, 2024 at 9:56 PM

Disruption Detected

Resolved after 9m
November 1, 2024 at 9:45 PM

Disruption Detected

Resolved after 6m

October 2024 (1)

October 17, 2024 at 3:53 PM

Logs service interruption

Resolved after 19m

August 2024 (3)

August 25, 2024 at 3:10 PM

Disruption Detected

Resolved after 12m
August 24, 2024 at 11:51 PM

Disruption Detected

Resolved after 3m
August 23, 2024 at 10:07 PM

Disruption Detected

Resolved after 2m

February 2024 (1)

February 7, 2024 at 11:02 PM

Disruption Detected

Resolved in under a minute

November 2023 (1)

November 2, 2023 at 5:30 AM

Maintenance on Nov 2  ℹ

Maintenance is scheduled for Thursday, November 2 at 5:30 a.m., and should last no longer than 1 hour. No interruptions are planned, maintenance should be totally transparent. Maintenance was longer …

October 2023 (1)

October 23, 2023 at 5:40 PM

Major outage on runtime

Resolved after 29m of downtime

September 2023 (1)

September 27, 2023 at 9:50 AM

Major outage on runtime

Resolved after 1h 18m of downtime

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